SECTION I: Website Terms of Use “Terms of Use”
SECTION II: AGB Allgemeine Reisebedingungen (AGB)
SECTION III: Disclaimer
SECTION I: Website Terms of Use (“Terms of Use”)
Effective: October 2025
TREKZ Travel Solutions GmbH
Bahnhofstraße 2a · 82296 Schöngeising · Germany
E-mail: info@trekz.io
1. Acceptance of Terms
By accessing the website https://trekz.io and its subpages, you agree to be bound by these Terms of Use.
If you do not agree to these terms, you may not use this website. These Terms govern your access to and use of the TREKZ platform, including all content, features, and booking interfaces provided through this website.
2. Copyright and Intellectual Property
All content published on this website – including but not limited to texts, design elements, graphics, images, videos, trademarks, and logos – is the property of TREKZ Travel Solutions GmbH or properly licensed third parties. No part of the website may be copied, reproduced, republished, uploaded, transmitted, or distributed without the prior written consent of TREKZ.Sharing content on social media platforms is permitted if:
it is not done for commercial purposes, and
the origin (“TREKZ”) remains clearly identifiable.
3. Permitted and Prohibited Use
You are granted a limited, non-exclusive, and revocable right to use this website solely for lawful purposes and in accordance with these Terms of Use.
You specifically agree not to:
use automated systems (e.g., bots, scrapers, crawlers) to collect or analyze data,
transmit malware, viruses, or spam,
use the website in any manner that disrupts its functionality or interferes with other users’ access,
use the website for unlawful, fraudulent, or misleading purposes.
TREKZ reserves the right to restrict or terminate access in case of misuse.
4. User Content and Communication
If users submit content through the website (e.g., comments, feedback, messages, or uploads), they grant TREKZ a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, and publish such content to the extent necessary for the intended purpose. The user remains solely responsible for the legality and accuracy of submitted content and agrees not to provide any content that is unlawful, defamatory, or infringes upon third-party intellectual property rights.
5. Third-Party Links
This website may contain links to external websites or services operated by third parties. TREKZ has no control over such content or privacy practices and assumes no responsibility for them. The inclusion of any link does not imply endorsement or approval of the linked content.
6. Availability and Changes
TREKZ strives to keep this website up to date and accessible at all times but does not guarantee uninterrupted, secure, or error-free operation.
We reserve the right to modify, suspend, or temporarily disable parts of the website at any time without notice, for example for maintenance or updates. TREKZ shall not be liable for temporary unavailability caused by technical circumstances beyond our control.
7. No Advice or Binding Offers
All information provided on this website serves general informational purposes only. It does not constitute legal, medical, or financial advice, nor a binding travel offer. Binding offers and bookings are subject exclusively to the General Terms and Conditions (AGB) of TREKZ Travel Solutions GmbH.
8. Liability
TREKZ is liable for intent and gross negligence in accordance with statutory provisions.
In cases of slight negligence, TREKZ is liable only for breaches of essential contractual obligations (“cardinal duties”) and limited to foreseeable, typical damages. This limitation does not apply to damages resulting from injury to life, body, or health. TREKZ assumes no liability for losses or damages arising from the use or unavailability of the website unless caused by intentional or grossly negligent conduct.
9. Data Protection
Personal data collected through this website are processed exclusively in accordance with the General Data Protection Regulation (GDPR) and the TREKZ Privacy Policy. By using this website, you consent to the collection and processing of personal data as described in the Privacy Policy.
10. Changes to the Terms of Use
TREKZ reserves the right to modify or update these Terms of Use at any time. The version published on the website at the time of your visit applies.
Significant changes will be clearly indicated on the website.
11. Applicable Law and Jurisdiction
These Terms of Use are governed by the laws of the Federal Republic of Germany. Where legally permissible, the place of jurisdiction is Munich, Germany.
SECTION II: TREKZ – General Terms and Conditions (GTC)
TREKZ – General Terms & Conditions (GTC) for Travel Packages and Creator-led Experiences
of TrekZ Travel Solutions GmbH (hereinafter “TREKZ”)
Bahnhofstraße 2a · 82296 Schöngeising · Germany
Version: October 2026
These General Terms and Conditions apply to all package travel and experiences offered by TREKZ. They govern the legal relationship between TREKZ and the traveller. TREKZ is the tour operator and the traveller’s sole contractual partner. Content, creator, brand and media partners under whose brand an experience is marketed are neither tour operators nor contractual partners of the traveller.
1. Conclusion of the Travel Contract
1.1 By submitting a booking request, the Traveller makes a binding offer to TREKZ to conclude a travel package contract based on the respective travel description, the statutory information in accordance with §651a BGB and these General Terms & Conditions.
1.2 The contract becomes legally binding only upon receipt of the travel confirmation issued by TREKZ.
1.3 Bookings may only be made by persons of legal age. The person making the booking shall be liable for the contractual obligations of any fellow Travellers they register, provided they have expressly assumed this responsibility.
1.4 If a company books for guests, employees or other third parties, the company is TREKZ’s contractual partner. It owes the full travel price and any compensation under Section 5, including where it relates to individual participants. Participants’ names may be provided later.
2. Deposit and Financial Security
2.1 After conclusion of the contract, a deposit of 30% of the travel price is due upon delivery of the security certificate. The balance is due 90 days before the start of the trip, provided the security certificate has been handed over and it is certain that the trip will take place. For bookings made 90 days or less before the start of the trip, the full travel price is due immediately.
2.2 This deposit is justified because, upon conclusion of the travel contract, TREKZ already has to make binding, non-cancellable advance payments (e.g. creator fees, event or sports tickets, DMC services, hotel allocations) that account for a substantial part of the total travel price.
2.3 Different deposit amounts and payment dates may apply to individual experiences due to special purchasing or carriage conditions, in particular for firmly booked flights, tickets or allocations. These are stated expressly and prominently in the travel description and in the travel confirmation and take precedence over the rates under Section 2.1.
2.4 Payments on the travel price before the end of the trip are only requested and accepted if an effective customer money protection contract exists and the security certificate has been handed to the traveller. Cancellation, rebooking and handling fees are due immediately. If the traveller fails to make due payments despite a reminder setting a deadline, TREKZ may withdraw from the contract and claim compensation under Section 5.
2.5 Payment is deemed made when it is received in the account stated on the invoice.
2.6 Tax treatment under §25 UStG (special scheme for travel services, “margin scheme”). VAT is only due on the margin achieved by TREKZ. For trips whose place of performance lies outside the European Union, parts of the margin may be outside the scope of German VAT. The applicable tax treatment will be indicated in the travel description and in the booking confirmation.
2.7 Due to the margin scheme pursuant to §25 UStG, invoices are issued without separately stated VAT. A separate VAT statement is not possible.
3. Scope of Services
3.1 The scope of the contractual services results from the respective travel description, the supplementary information and the booking confirmation.
3.2 TREKZ may make necessary changes to services, provided such changes are not material and do not alter the overall nature of the experience.
3.3 Special requests, side agreements and individual arrangements require written form.
3.4 Creator Integration / Nature of the Service
Creators, experts or hosts used within a TREKZ experience are not independent principal travel services within the meaning of §§651a ff. BGB. They are part of the experiential concept and value of the journey. TREKZ may replace Creators in cases of illness, force majeure or other compelling circumstances, with persons of equivalent thematic qualification. However, if a Creator is explicitly designated in the travel description as a central conceptual element of the respective experience, and no adequate equivalent replacement can be provided, TREKZ grants the Traveller a right to withdraw free of charge. No further damage compensation claims shall apply.
3.5 Photo and video recordings. On trips offered together with a cooperation partner, photo, video and audio recordings are made during the trip for the editorial and promotional communication of the partner and of TREKZ. Participation in these recordings is voluntary. Recordings in which travellers are identifiable are published only with their separate consent given on site. Travellers who do not wish to be recorded inform the tour guide; they suffer no disadvantage as a result.
4. Price Changes after Contract Conclusion
4.1 TREKZ may increase the travel price if transportation costs, taxes, charges or exchange rates change significantly after the contract has been concluded (§651f BGB).
4.2 A price increase is only permissible up to 20 days before departure and may not exceed 8% of the total price.
4.3 If the increase exceeds 8%, the Traveller is entitled to withdraw from the contract free of charge.
5. Withdrawal by the Traveller, No-Show, Substitute Traveller and Travel Cancellation Insurance
5.1 The traveller may withdraw from the contract at any time before the start of the trip, also for individual participants. The date on which TREKZ receives the notice of withdrawal is decisive. The notice should be given in text form, for example by email.
5.2 If the traveller withdraws or does not start the trip, TREKZ loses its claim to the travel price and may instead demand reasonable compensation, unless TREKZ is responsible for the withdrawal or unavoidable and extraordinary circumstances occur at the destination. The compensation is calculated on the basis of the travel price less the expenses usually saved by TREKZ and less what TREKZ can usually earn from other use of the travel services. Unless different rates are stated in the travel description or travel confirmation, the following flat-rate compensation per participant applies to experiences without air transport, staggered according to when the notice of withdrawal is received, in each case of the travel price:
up to 90 days before departure: 20%
89 to 60 days: 40%
59 to 30 days: 55%
29 to 15 days: 70%
14 to 2 days: 85%
from 1 day before departure / no-show: 90%
TREKZ will justify the amount of compensation on request.
5.3 Special trips: TREKZ experiences often include services that TREKZ purchases bindingly and without cancellation option upon conclusion of the contract, for example event and sports tickets, flight and hotel allocations, creator and hospitality services. If an experience is expressly marked as a special trip in the travel description or booking form, the compensation may, in deviation from Section 5.2, amount to up to 100% of the travel price from the time of booking; the specific rates applicable are stated there. Saved expenses and other use are also credited in this case. The same applies to experiences with air transport and to individual firmly booked services (e.g. flight tickets, admission tickets), for which the generally higher rates stated separately in the travel description or travel confirmation apply.
5.4 The designation as a special trip and the applicable compensation rates are expressly shown to the traveller before the booking is completed.
5.5 No-show: If a participant does not start the trip or does not appear at the meeting point at the times stated in the travel documents without having withdrawn beforehand, this is deemed a withdrawal on the day the trip starts. Sections 5.2 and 5.3 apply accordingly.
5.6 Rebooking: There is no right to rebooking. TREKZ experiences generally take place only on the advertised date, so the date, location and services usually cannot be changed. If another date exists for an experience, TREKZ may offer a rebooking at the traveller’s request. For this, TREKZ charges at most the compensation that would have been incurred under Section 5.2 or 5.3 for a withdrawal at the time of rebooking, plus any additional costs actually incurred. The traveller remains entitled to prove lower costs. If no rebooking can be offered, the traveller retains the right to withdraw under Section 5.1 and to name a substitute traveller under Section 5.7.
5.7 Substitute traveller: The traveller may notify TREKZ on a durable medium, for example by email, no later than 7 days before the start of the trip that another person will take part instead of a participant. TREKZ may object if this person does not meet the contractual travel requirements. The traveller and the substitute are jointly and severally liable for the travel price and the reasonable additional costs actually arising from the change. TREKZ will provide evidence of these additional costs.
5.8 In all cases the traveller remains entitled to prove that TREKZ has incurred no loss or a significantly lower loss than the respective flat-rate compensation.
5.9 Travel cancellation insurance: Whether travel cancellation insurance is included in the travel price or offered as an additional service is stated in the respective travel description and travel confirmation. If such insurance is included or optionally taken out, the terms of the insurer named there apply; these are made available to the traveller before the booking is completed. Claims are settled directly between the insured person and the insurer.
6. Withdrawal and Termination by TREKZ
6.1 TREKZ may withdraw from the contract if the minimum number of participants stated in the travel description or the booking form is not reached. The notice of withdrawal must be received by the deadline stated there, but no later than 20 days before the start of the trip. TREKZ will refund any payments already made without undue delay, at the latest within 14 days.
6.2 TREKZ may terminate the contract if the Traveller significantly disrupts the experience despite warning or behaves in breach of contract. In such cases, TREKZ retains the right to the travel price, minus any saved expenses.
7. Liability and Warranty
7.1 TREKZ is liable — within the scope of professional due care of a tour operator — for proper preparation and performance of the agreed travel services.
7.2 Liability for damages that are not bodily injury or harm to health is limited to three times the total price, unless damage was caused intentionally or through gross negligence.
7.3 TREKZ shall not be liable for third-party services which are expressly identified as such (e.g., optional external events or activities).
7.4 The Traveller is obliged to report any deficiencies occurring during the trip without undue delay to the tour guide or TREKZ, in order to enable TREKZ to provide a remedy. If the Traveller culpably fails to report such deficiency, TREKZ shall not be liable to provide any remedy and the Traveller shall not be entitled to assert claims for price reduction or damages to the extent that TREKZ was unable to remedy the deficiency due to the missing notification.
8. Limitation Period
Claims for non-performance or improper performance must be asserted within two years after the contractual end of the travel (§651j BGB). The limitation period begins on the day on which the travel was contractually scheduled to end.
9. Entry and Health Requirements
9.1 TREKZ informs the Traveller of the entry, visa, and health regulations applicable to the destination, insofar as they are known or must be known.
9.2 The Traveller is responsible for complying with entry requirements and obtaining necessary documentation.
9.3 Any resulting additional costs due to non-compliance shall be borne by the Traveller.
10. Data Protection
TREKZ processes travellers’ personal data in accordance with the GDPR. The nature, purpose and scope of processing, the recipients of the data, including the service providers of the trip and, for trips offered together with a cooperation partner, that partner, as well as the travellers’ rights are set out in the TREKZ privacy policy at https://trekz.io/data-privacy. Consents obtained by TREKZ during the booking process are voluntary and not a condition for concluding the travel contract.
11. Final Provisions
11.1 The invalidity of individual provisions does not invalidate the entire contract.
11.2 The law of the Federal Republic of Germany shall apply.
11.3 For claims brought by TREKZ against the Traveller, the Traveller’s place of residence shall be decisive. For claims brought by the Traveller against TREKZ, the registered seat of TREKZ shall apply if the Traveller is a merchant or a legal entity under public law.
11.4 TREKZ does not participate in dispute resolution procedures before a consumer arbitration board.
TrekZ Travel Solutions GmbH
Bahnhofstraße 2a · 82296 Schöngeising · Germany
Commercial Register: Munich HRB 290320
Notice pursuant to §651a BGB (German Civil Code) and EU Package Travel Directive 2015/2302
The travel package offered is a package travel contract within the meaning of EU Directive 2015/2302. Travellers therefore benefit from all EU rights applicable to package travel. The legally required information form with Traveller rights will be provided prior to booking.
SECTION III: Disclaimer
While we strive to ensure the accuracy and timeliness of all information provided on this website, TREKZ Travel Solutions GmbH assumes no liability for the completeness, correctness, or currentness of the content. TREKZ expressly reserves the right to change, supplement, or delete parts of the website or the entire offering without prior notice, or to temporarily or permanently discontinue the website. All content on this website is provided for general informational purposes only. Nothing on this website constitutes a binding offer, legal advice, or contractual obligation, unless explicitly stated otherwise (e.g., within the booking terms for travel products). TREKZ Travel Solutions GmbH shall not be liable for any material or immaterial damages arising from the use or non-use of the information provided, unless such damages result from intentional or grossly negligent conduct.