SECTION I: Website Terms of Use "Terms of Use"
SECTION II: AGB Allgemeine Reisebedingungen (AGB)
SECTION III: Disclaimer
SECTION I: Website Terms of Use ("Terms of Use")
Effective: October 2025
TREKZ Travel Solutions GmbH
Bahnhofstraße 2a · 82296 Schöngeising · Germany
E-mail: info@trekz.io
1. Acceptance of Terms
By accessing the website https://trekz.io and its subpages, you agree to be bound by these Terms of Use.
If you do not agree to these terms, you may not use this website. These Terms govern your access to and use of the TREKZ platform, including all content, features, and booking interfaces provided through this website.
2. Copyright and Intellectual Property
All content published on this website – including but not limited to texts, design elements, graphics, images, videos, trademarks, and logos – is the property of TREKZ Travel Solutions GmbH or properly licensed third parties. No part of the website may be copied, reproduced, republished, uploaded, transmitted, or distributed without the prior written consent of TREKZ.Sharing content on social media platforms is permitted if:
it is not done for commercial purposes, and
the origin (“TREKZ”) remains clearly identifiable.
3. Permitted and Prohibited Use
You are granted a limited, non-exclusive, and revocable right to use this website solely for lawful purposes and in accordance with these Terms of Use.
You specifically agree not to:
use automated systems (e.g., bots, scrapers, crawlers) to collect or analyze data,
transmit malware, viruses, or spam,
use the website in any manner that disrupts its functionality or interferes with other users’ access,
use the website for unlawful, fraudulent, or misleading purposes.
TREKZ reserves the right to restrict or terminate access in case of misuse.
4. User Content and Communication
If users submit content through the website (e.g., comments, feedback, messages, or uploads), they grant TREKZ a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, and publish such content to the extent necessary for the intended purpose. The user remains solely responsible for the legality and accuracy of submitted content and agrees not to provide any content that is unlawful, defamatory, or infringes upon third-party intellectual property rights.
5. Third-Party Links
This website may contain links to external websites or services operated by third parties. TREKZ has no control over such content or privacy practices and assumes no responsibility for them. The inclusion of any link does not imply endorsement or approval of the linked content.
6. Availability and Changes
TREKZ strives to keep this website up to date and accessible at all times but does not guarantee uninterrupted, secure, or error-free operation.
We reserve the right to modify, suspend, or temporarily disable parts of the website at any time without notice, for example for maintenance or updates. TREKZ shall not be liable for temporary unavailability caused by technical circumstances beyond our control.
7. No Advice or Binding Offers
All information provided on this website serves general informational purposes only. It does not constitute legal, medical, or financial advice, nor a binding travel offer. Binding offers and bookings are subject exclusively to the General Terms and Conditions (AGB) of TREKZ Travel Solutions GmbH.
8. Liability
TREKZ is liable for intent and gross negligence in accordance with statutory provisions.
In cases of slight negligence, TREKZ is liable only for breaches of essential contractual obligations (“cardinal duties”) and limited to foreseeable, typical damages. This limitation does not apply to damages resulting from injury to life, body, or health. TREKZ assumes no liability for losses or damages arising from the use or unavailability of the website unless caused by intentional or grossly negligent conduct.
9. Data Protection
Personal data collected through this website are processed exclusively in accordance with the General Data Protection Regulation (GDPR) and the TREKZ Privacy Policy. By using this website, you consent to the collection and processing of personal data as described in the Privacy Policy.
10. Changes to the Terms of Use
TREKZ reserves the right to modify or update these Terms of Use at any time. The version published on the website at the time of your visit applies.
Significant changes will be clearly indicated on the website.
11. Applicable Law and Jurisdiction
These Terms of Use are governed by the laws of the Federal Republic of Germany. Where legally permissible, the place of jurisdiction is Munich, Germany.
SECTION II: TREKZ – General Terms and Conditions (GTC)
TREKZ – General Terms & Conditions (GTC) for Travel Packages and Creator-led Experiences
Version: November 2025
Preliminary Note
TREKZ Travel Solutions GmbH acts as the travel organizer for all offered travel packages and creator-led experiences. Contractual partner of the Traveller is always TREKZ. Content partners, creators or brand partners are not acting as travel organizers.
1. Conclusion of the Travel Contract
1.1 By submitting a booking request, the Traveller makes a binding offer to TREKZ to conclude a travel package contract based on the respective travel description, the statutory information in accordance with §651a BGB and these General Terms & Conditions.
1.2 The contract becomes legally binding only upon receipt of the travel confirmation issued by TREKZ.
1.3 Bookings may only be made by persons of legal age. The person making the booking shall be liable for the contractual obligations of any fellow Travellers they register, provided they have expressly assumed this responsibility.
2. Deposit and Financial Security
2.1 Upon receipt of the booking confirmation and the statutory security certificate ("Sicherungsschein") pursuant to §651r BGB, a deposit of 40% of the total price becomes due.
2.2 This increased deposit is justified because, upon conclusion of the contract, TREKZ must already make binding, non-refundable prepayments to partners (e.g., creator fees, event or sports tickets, DMC services, hotel allotments) which account for a significant portion of the overall package price.
2.3 For bookings made within 45 days prior to departure, the total price is due immediately, provided the security certificate has been delivered.
2.4 The remaining balance is due no later than 45 days prior to departure, provided the statutory security certificate has been delivered and it has been confirmed that the trip will operate.
2.5 Payment is deemed made when credited to the account stated on the invoice. If full payment is not received despite a reminder and a reasonable grace period, TREKZ may withdraw from the contract and charge cancellation fees in accordance with Section 5.
2.6 Tax treatment under §25 UStG (special scheme for travel services, "margin scheme"). VAT is only due on the margin achieved by TREKZ. For trips whose place of performance lies outside the European Union, parts of the margin may be outside the scope of German VAT. The applicable tax treatment will be indicated in the travel description and in the booking confirmation.
2.7 Due to the margin scheme pursuant to §25 UStG, invoices are issued without separately stated VAT. A separate VAT statement is not possible.
3. Scope of Services
3.1 The scope of the contractual services results from the respective travel description, the supplementary information and the booking confirmation.
3.2 TREKZ may make necessary changes to services, provided such changes are not material and do not alter the overall nature of the experience.
3.3 Special requests, side agreements and individual arrangements require written form.
3.4 Creator Integration / Nature of the Service
Creators, experts or hosts used within a TREKZ experience are not independent principal travel services within the meaning of §§651a ff. BGB. They are part of the experiential concept and value of the journey. TREKZ may replace Creators in cases of illness, force majeure or other compelling circumstances, with persons of equivalent thematic qualification. However, if a Creator is explicitly designated in the travel description as a central conceptual element of the respective experience, and no adequate equivalent replacement can be provided, TREKZ grants the Traveller a right to withdraw free of charge. No further damage compensation claims shall apply.
4. Price Changes after Contract Conclusion
4.1 TREKZ may increase the travel price if transportation costs, taxes, charges or exchange rates change significantly after the contract has been concluded (§651f BGB).
4.2 A price increase is only permissible up to 20 days before departure and may not exceed 8% of the total price.
4.3 If the increase exceeds 8%, the Traveller is entitled to withdraw from the contract free of charge.
5. Withdrawal by the Traveller (Cancellation) and Travel Cancellation Insurance (TCI)
5.1 The Traveller may withdraw from the contract at any time before departure. The date of receipt of the withdrawal notice by TREKZ shall be decisive.
5.2 If the Traveller withdraws, TREKZ may charge a flat-rate compensation depending on the time of withdrawal and the total price.
5.3 As TREKZ experiences are special packages with non-refundable components (e.g., creator services, event or sports tickets, hotel allotments, charter or hospitality packages), cancellation fees amount to 100% of the total price from the time of booking.
5.4 This specific condition will be explicitly communicated to the Traveller before booking.
5.5 Travel Cancellation Insurance (TCI) – optional/product dependent: Whether a travel cancellation insurance policy (without deductible) is included in the total price or offered as an optional add-on is stated in the respective travel description and booking confirmation. If such insurance is included or optionally booked, the applicable terms and conditions of the respective insurer apply. These will be made available to the Traveller before booking. Claims handling in the event of cancellation will take place directly between the insured person and the insurer.
5.6 The Traveller may demonstrate that TREKZ has incurred no loss or a significantly lower loss than the flat-rate compensation charged.
6. Withdrawal and Termination by TREKZ
6.1 TREKZ may withdraw from the contract if the minimum participant number stated in the travel description is not reached. The withdrawal declaration must be provided no later than 20 days prior to departure.
6.2 TREKZ may terminate the contract if the Traveller significantly disrupts the experience despite warning or behaves in breach of contract. In such cases, TREKZ retains the right to the travel price, minus any saved expenses.
7. Liability and Warranty
7.1 TREKZ is liable — within the scope of professional due care of a tour operator — for proper preparation and performance of the agreed travel services.
7.2 Liability for damages that are not bodily injury or harm to health is limited to three times the total price, unless damage was caused intentionally or through gross negligence.
7.3 TREKZ shall not be liable for third-party services which are expressly identified as such (e.g., optional external events or activities).
7.4 The Traveller is obliged to report any deficiencies without delay to the TREKZ representatives or TREKZ directly so that remedy can be provided. Failure to notify may result in the loss of reduction or compensation claims.
8. Limitation Period
Claims for non-performance or improper performance must be asserted within two years after the contractual end of the travel (§651j BGB). The limitation period begins on the day on which the travel was contractually scheduled to end.
9. Entry and Health Requirements
9.1 TREKZ informs the Traveller of the entry, visa, and health regulations applicable to the destination, insofar as they are known or must be known.
9.2 The Traveller is responsible for complying with entry requirements and obtaining necessary documentation.
9.3 Any resulting additional costs due to non-compliance shall be borne by the Traveller.
10. Data Protection
TREKZ processes personal data exclusively for the purpose of performing the travel contract and related insurance services in accordance with the GDPR. Data may only be transferred to service providers involved in the execution of the travel or — in case of an insurance claim — to the insurer. The data privacy statement is available at: https://trekz.io/data-privacy
11. Final Provisions
11.1 The invalidity of individual provisions does not invalidate the entire contract.
11.2 The law of the Federal Republic of Germany shall apply.
11.3 For claims brought by TREKZ against the Traveller, the Traveller’s place of residence shall be decisive. For claims brought by the Traveller against TREKZ, the registered seat of TREKZ shall apply if the Traveller is a merchant or a legal entity under public law.
11.4 TREKZ does not participate in dispute resolution procedures before a consumer arbitration board.
TREKZ Travel Solutions GmbH
Bahnhofstraße 2a · 82296 Schöngeising · Germany
Commercial Register: Munich HRB 290320
Notice pursuant to §651a BGB (German Civil Code) and EU Package Travel Directive 2015/2302
The travel package offered is a package travel contract within the meaning of EU Directive 2015/2302. Travellers therefore benefit from all EU rights applicable to package travel. The legally required information form with Traveller rights will be provided prior to booking.
SECTION III: Disclaimer
While we strive to ensure the accuracy and timeliness of all information provided on this website, TREKZ Travel Solutions GmbH assumes no liability for the completeness, correctness, or currentness of the content. TREKZ expressly reserves the right to change, supplement, or delete parts of the website or the entire offering without prior notice, or to temporarily or permanently discontinue the website. All content on this website is provided for general informational purposes only. Nothing on this website constitutes a binding offer, legal advice, or contractual obligation, unless explicitly stated otherwise (e.g., within the booking terms for travel products). TREKZ Travel Solutions GmbH shall not be liable for any material or immaterial damages arising from the use or non-use of the information provided, unless such damages result from intentional or grossly negligent conduct.